Privacy

This is a research study created by an independent firm on heat pump pricing in MA. Your name is never shared; your response is anonymized.

What we collect

The quoted price and date, system type, number of outdoor condensers and indoor heads, equipment brand, condenser size, labor warranty, any out-of-pocket cost after rebates, the installer's company name, your zip code and your home's approximate square footage, and whether you are a homeowner or a contractor. Contractors instead list their typical installed prices by equipment brand for common ductless and central heat pump setups, their company name and the zip code where they do most of their work. We also ask for an email address, which is stored separately from your quote details and used only to send you the results link and, for homeowners, to run the giveaway. A code links your email to your quotes so we can confirm a quote file was received before a giveaway draw.

What we do not collect

Your name, street address or phone number. Please black these out before uploading a quote.

Quote files

When you add a quote as a PDF or photo, the file is uploaded to the study’s private storage so the research team can check the figures and confirm giveaway entries. Large photos are reduced in size first. Files are never published, shared or included in any report or in the market study, and they are deleted when the study ends.

How results are shared

Results are not published on this site. Once enough quotes are in, participants receive an email with a private link to a live results page that updates as new quotes arrive. The page is not linked from this site and shows only combined figures: zip codes are grouped into broad regions, groups with fewer than five quotes are left out, and individual quotes, names and installer names are never included.

The market study

The same combined figures are compiled into a Massachusetts market study that may be sold to HVAC contractors and other industry participants. It never includes individual quotes, email addresses, homeowner details or installer names.

Gift card giveaway

Homeowners who share at least one valid quote as a PDF or photo, dated within the last 18 months, are entered once per home in a giveaway of $10 Home Depot gift cards, drawn at random as the study reaches submission milestones. Winners are contacted at the email address they provide. Giveaway terms.

Preventing duplicate entries

To keep results fair, each internet connection (about one household) can make up to two submissions, each with as many quotes as you have (contractors: up to two pricing lists). To enforce this we keep a scrambled code made from your network address. The code cannot be turned back into the address or used to identify you, is never shared, and is deleted when the study ends.

Contact

Questions or requests to remove a submission: research@maheatpumpproject.org